Supporting the product complaint system; leading and managing product complaint investigations, performing data analysis and trending of complaint information to proactively detect signals and take appropriate actions in a timely manner.
Keep the complaints database updated as soon as factual information is available and summarize closed investigations into the database accurately. Ensure complaint related investigations are concise, clear and science-based by reviewing and approving such investigations. Follow-up on corrective actions derived from investigations through completion. On occasion, depending on the nature and complexity of the complaint, the specialist may be responsible of conducting and documenting the investigation. Therefore, the candidate must possess excellent writing skills that include closing the gap between a highly technical investigation into a simple and concise document that can be understood by non-technical reviewers. May also include: Communication and escalation of complaints, site representation on the product complaint network and generation and issuance of closure letters to patients and business partners.
Master’s degree & 3 years of experience directly related to the job or Bachelor’s degree & 5 years of experience directly related to the job.
Ultimate Solutions Corp is an equal opportunity employer.
- Complaint management
- Quality investigations including Root Cause Analysis
- Strong project management skills
- Experience leading cross-functional teams
- Ability to handle multiple projects simultaneously
- Excellent written and verbal communication skills