The IT Specialist will be responsible for managing and supporting the organization's information technology systems at AutoPak Engineering, an affiliate of Ultimate Solutions Corp. Reporting to the OpEX Manager, this role will ensure regulatory compliance, support serialization initiatives, and contribute to the seamless integration of automation solutions within the company's IT infrastructure.
 

Responsibilities:

• Provide frontline technical support to end-users, addressing hardware, software, and connectivity issues.
• Troubleshoot and resolve IT-related problems, escalating issues as needed.
• Stay informed about regulatory requirements related to IT systems and data management.
• Collaborate with the compliance team to ensure IT practices align with industry regulations and standards.
• Assist in implementing and monitoring IT processes to maintain regulatory compliance.
• Collaborate with cross-functional teams to support serialization efforts, ensuring IT systems align with serialization requirements.
• Assist in integrating serialization solutions into IT systems and workflows.
• Identify opportunities for automation within IT processes to enhance efficiency and reduce manual effort.
• Collaborate with the automation team to implement and maintain automation solutions within the IT domain.
• Promote cybersecurity awareness among end-users and ensure compliance with security policies.
• Participate in security training programs and initiatives.
• Manage the installation, configuration, and maintenance of hardware and software systems.
• Ensure that all IT assets are properly accounted for and tracked.
• Assist in implementing and maintaining data management processes to ensure data integrity, availability, and confidentiality.
• Support backup and recovery procedures to mitigate data loss risks.
• Liaise with IT vendors and service providers to resolve issues and ensure the smooth operation of IT services.
• Assist in evaluating and recommending new IT products and services.
• Maintain accurate and up-to-date documentation of IT systems, configurations, and procedures.
• Contribute to the development and delivery of training programs for end-users.
• Identify areas for improvement within the IT environment and operational processes.
• Stay updated on emerging technologies and trends to make recommendations for innovation.
• Other duties as assigned to support operational needs.

Requirements:

• Must have the physical requirements necessary to perform the essential duties of the position.
• Able to work safely and follow all company safety policies and procedures.
• Able to lift 2-20 pounds regularly, climb steps and ladders, and stand or walk for 2—3 hours.
• Must possess the ability to multi-task.
• Must possess the ability to work under pressure.
• Ability to understand complex problems and to collaborate and explore alternative solutions.
• Ability to understand opposing points of view on highly complex issues and to negotiate and integrate different viewpoints.
• Ability to compose letters, outlines, and basic reports and/or to orally communicate technical information.

Required Skills:

• Understanding of regulatory compliance requirements, serialization standards, and automation technologies.
• Proficiency in troubleshooting hardware and software issues.
• Knowledge of cybersecurity best practices.
• Strong communication and interpersonal skills.
• Ability to be resourceful and proactive when issues arise.
• Excellent organizational skills.
• Multitasking and time-management skills, with the ability to prioritize tasks.
• Listening to customers, employees, and management, speaking in a clear and friendly way over the phone and face-to-face are essential skills for this role.
• Solid written and verbal communication skills in English and Spanish.
• Teamwork oriented.
• Listening to customers, employees, and management, speaking in a clear and friendly way over the phone and face-to-face are essential skills for this role.
• Fully bilingual, solid written and verbal communication skills in English and Spanish.

Required Education and Training:

• • Associate's degree in Information Technology, Computer Science, or a related field.
  • Relevant experience in IT support, preferably in a regulatory compliance and automation-focused environment.